All items are FINAL SALE. (With the exception of an incorrect item or damages.) We certainly do wish to be more accommodating. Due to loss of much revenue on bad returns and dishonesty, This is no one's fault. Please, no offense here.  We're trying all we can to keep prices of our items AFFORDABLE.

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SIZING NOTICE: Products can be imported so they may not sized in Western sizing . Please check the size charts or details of all items so that exchanges can be avoided.

DAMAGED or INCORRECT ITEMS: If indeed our manufacturer sent you an incorrect item OR if item comes damaged from shipping carrier, Please CONTACT US FIRST so we can do what we can to help you WITHIN 5 DAYS OF RECEIVING YOUR PACKAGE.

KEEP ITEM IN THE ORIGINAL PACKAGE . We ask PLEASE DO NOT TRY ON OR WEAR the item else, we may not be able to have returned to the source location.

 

How to do this:

 

First, we need photos of the item in the package or what have you. We also need a clear photo of the front of the package. E-Mail to gothic.steam@mail.com .

 

Second, THE ITEM CANNOT BE WORN NOR TRIED ON IN ANY WAY or it will considered used and not returnable. Next, send the pictures to OUR OWN email at GOTHIC.STEAM@MAIL.com.

We will promptly send those photos to the source manufacturer to show them proof of wrong item or any damage. Once a return authorization is approved by the point of origin, we'd get the address for you where to send the item back to.

 

NOTICE: if any items are returned without authorizations from the manufacturer of origin, there are no refunds whatsoever and your return package will be refused. Please contact us first.  ALL RETURN SHIPPING ARE TO BE PAID BY BUYER.